Privacy Policy

1. Information We Collect

1.1 Information You Provide When you create an account or interact with the Service, we may collect:

• Name and email address

• Username and password (stored in encrypted form)

• Payment information (processed by a third-party payment processor; we do not store full card details)

• Communications you send us (e.g., support requests, feedback)

• Content you choose to share through the Community Feed

​

1.2 Information Collected Automatically When you use the Service, we may automatically collect certain technical data, including:

• IP address and approximate geographic location

• Browser type and version

• Device type and operating system

• Pages visited and features used

• Referring URLs and session duration

• Cookies and similar tracking technologies

​

1.3 Content Stored Locally on Your Device The Service is designed so that your creative content — including lyrics, project sessions, and writing tool outputs — is stored locally on your browser and device. We do not have access to this locally stored content unless you explicitly choose to share it through the platform.

​

1.4 Third-Party Content (YouTube) The Service embeds audiovisual content via the YouTube IFrame Player API. We do not collect or store any data related to YouTube videos. Your interactions with embedded YouTube players are governed by Google's Privacy Policy and YouTube's Terms of Service. We encourage you to review those policies at youtube.com/t/terms.

​

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account

• Provide access to the Service, including exclusive member content and proprietary tools

• Process payments and manage subscriptions

• Respond to your questions and provide customer support

• Send you service-related notifications and updates to these Terms

• Maintain platform security and prevent fraud or abuse

• Improve the functionality and performance of the Service

• Comply with applicable legal obligations

​

We do not use your content for AI training or machine learning purposes without your express written authorization.

​

3. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., local storage, session tokens) to:

• Keep you logged into your account

• Remember your preferences and settings

• Analyze usage patterns to improve the Service

​

You can control cookie settings through your browser. Disabling cookies may affect certain features of the Service. We do not currently respond to "Do Not Track" signals.

​

4. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

​

4.1 Service Providers We may share data with trusted third-party vendors who assist us in operating the Service, including payment processors, hosting providers, and analytics services. These providers are contractually obligated to protect your information and may only use it to perform services on our behalf.

​

4.2 Community Feed Content you choose to post or share on the Community Feed will be visible to other registered users of the Service. Please exercise caution about what you share publicly.

​

4.3 Legal Compliance & Protection We may disclose your information if we believe in good faith that such disclosure is necessary to:

• Comply with applicable law, regulation, or legal process

• Respond to a valid legal request such as a subpoena or court order

• Protect the rights, property, or safety of Muuz LLC, its users, or the public

• Detect, prevent, or address fraud, security, or technical issues

​

4.4 Business Transfers If the Company is involved in a merger, acquisition, asset sale, or similar transaction, your information may be transferred as part of that transaction. We will notify you via email or prominent notice on the Service prior to your information becoming subject to a different privacy policy.

​

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. We may also retain information as necessary to comply with legal obligations, resolve disputes, or enforce our agreements.

​

You may request deletion of your account and associated personal data by contacting us at the address listed in Section 10. Note that certain information may be retained where required by law or for legitimate business purposes.

​

6. Data Security

We implement reasonable technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted password storage and secure data transmission via HTTPS.

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information. In the event of a data breach affecting your personal information, we will notify you as required by applicable law.

​

7. Children's Privacy

The Service is available to users who are at least thirteen (13) years of age, consistent with our Terms of Service. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected such information, please contact us immediately.

​

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you

• Correction: Request that we correct inaccurate or incomplete information

• Deletion: Request that we delete your personal information, subject to certain exceptions

• Objection: Object to certain processing of your personal information

• Portability: Request that we provide your data in a portable format

​

To exercise any of these rights, please contact us using the information in Section 10. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

​

9. Third-Party Links and Services

The Service may contain links to third-party websites or integrate with third-party services (such as YouTube). We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party services you access through the Service.

​

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Muuz LLC Attn: Zachary Hall (Privacy) 102 Saint Ives Road, Charlottesville, VA 22911 Email: zach@officialzachhallmusic.com

​

11. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. We will notify you of material changes by updating the Effective Date at the top of this policy and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service following any changes constitutes your acceptance of the revised Privacy Policy.

​

12. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles, consistent with the governing law provisions in our Terms of Service.